The research shows that digital failure is rarely about technology. Instead, it stems from organisational challenges: poor planning, misaligned goals, siloed working, and a lack of strategic clarity. Too often, projects are rushed, under-resourced, and abandoned when they fall short of unclear expectations.
There’s no single quick fix, rather the report argues for a more reflective, strategic, and collaborative approach. Crucially, it calls for a shift in mindset: from treating digital as one-off projects to seeing it as a fundamental element of organisational change. Long-term success depends on embedding digital thinking into everyday decision-making, leadership, and culture.
The report includes practical recommendations, case studies, and guidance for funders, leaders, and practitioners committed to building more resilient digital practices.
- Access and read Beyond the Promise: Looking at why and how digital projects in the cultural sector fail
